FAQs
WHAT PAYMENT METHODS DOES ESHVI ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?
We accept Visa, Visa Debit, Visa Electron, MasterCard, MaestroCard and American Express. All payments are processed through a secure checkout system provided by SagePay. Payments via the website are processed automatically and the customer will receive a confirmation email regarding their purchase.
If you have not received an e-mail, please contact at customercare@eshvi.co.uk to confirm that the order has been accepted.
WHAT OTHER PAYMENT OPTIONS DO YOU OFFER?
TELEPHONE: If you would prefer to place an order by telephone, you can call Customer Care on +44 (0)203 399 9 308 10 AM - 6 PM CET.
BANK TRANSFER: To make a payment by bank transfer, please email customercare@eshvi.co.uk with the item you would like to purchase and we will send information and instructions for bank transfers.
WHAT IS THE CURRENCY I CAN PAY IN?
You will be billed in British Pounds (GBP) for all destinations. Euro (EUR) and US Dollar (USD) Currency prices are indicative only using XE currency exchange rates. Such prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period. The actual price charged for international customers is dependent on the exchange rate applied by the customer’s debit or credit-card company.
WHAT MATERIALS DOES ESHVI USE TO MAKE THE JEWELLERY?
Eshvi jewellery is made from brass and is gold plated, hematite plated or white rhodium plated depending on the design, collection and season. Gold plating is a method of depositing a thin layer of gold onto the surface of another metal. The jewellery is plated with 18 carat gold and 9 carat gold in some cases. Necklaces, earrings and bracelets are plated with 0.15 micron gold and rings are plated with 1 micron gold. Other types of plating follow the same standards. The jewellery pieces are set with Swarovski crystals and frequently feature enamel and imitation of gemstones and other natural materials such as onyx, amethyst, lapis, malachite imitating resin and imitation pearls.
DO YOU HAVE REPAIR SERVICE?
We offer a complimentary repairs service up to a year from the date of purchase. For further information please email customercare@eshvi.co.uk
DOES YOUR JEWELLERY CONTAIN NICKEL?
Eshvi products are nickel compliant and therefore should not cause any allergic reaction however please be advised to keep jewellery away from any chemicals.
HOW DO I MEASURE MY RING SIZE?
1. Select a ring you already own that properly fits the intended finger
2. Measure the INSIDE diameter of the ring
3. Match the measurement to the conversion chart below. If the ring falls between two sizes, we advise you to order the larger of the two sizes. Please note: Rings with a particularly thick band will feel tighter than a thin band; in these cases, we recommend buying a full size larger than your normal ring size.
CONVERSION CHART FOR RING SIZES ESHVI
|
Circumference |
Diameter |
UK, Europe, |
United States |
CN/SG/JP |
HK |
Switzerland |
|
51.9 |
16.5 |
L½ |
6 |
11 |
13 |
12¾ |
|
52.5 |
16.7 |
M |
|
12 |
|
|
|
53.1 |
16.9 |
M½ |
6½ |
13 |
14.5 |
14 |
|
53.8 |
17.1 |
N |
|
|
|
|
|
54.4 |
17.3 |
N½ |
7 |
14 |
16 |
15¼ |
|
55.1 |
17.5 |
O |
|
|
|
|
|
55.7 |
17.7 |
O½ |
7½ |
15 |
17 |
16½ |
|
56.3 |
17.9 |
P |
|
|
|
|
|
57.0 |
18.1 |
P½ |
8 |
16 |
|
17¾ |
|
57.2 |
18.2 |
|
|
|
18 |
|
|
57.6 |
18.3 |
Q |
|
|
|
|
HOW SHOULD I CLEAN/CARE FOR MY JEWELLERY?
You can keep your Eshvi jewellery looking beautiful for years by following a few simple instructions on jewellery care detailed below:
• Do not wear when exercising or performing sports activities
• Remove when swimming or showering
• Do not spray perfumes directly on to jewellery as this may cause damage or discolouring
• To clean wipe with a soft cloth
• Do not use cleaning liquids
• Keep away from direct sunlight and heat
• Keep in a cool dry place
• Store in a cloth pocket for extra protection from scratching
• Keep away from water, hand/body creams, hot surfaces, adhesives, acetones and other chemicals.